How can we help?

Browse our handles and knobs, select your preferred finish and size, choose the required quantity and add the items to your cart. When you're ready, proceed to checkout to enter your delivery details and complete payment.

Yes. Where a product is available in multiple sizes, each size can be selected individually from the product page. You can mix sizes across your project while keeping the same handle design and finish, which is often a good way to maintain consistency across drawers and doors of different widths.

If your order has not yet been dispatched, contact us as soon as possible and we'll do our best to help. Because we aim to process orders quickly, we can't guarantee that an order can be changed or cancelled once it has entered the dispatch process.

Please contact us as soon as possible if you need to change your delivery details. If your order has already been dispatched, we may no longer be able to change the address.

Check your spam or junk folder first and make sure the email address entered at checkout was correct. If you still can't locate your confirmation, contact us with your name and order details and we'll help you locate the order.

We ship throughout Australia from Melbourne, Victoria. Available delivery options and charges are shown at checkout for your delivery address.

In-stock orders are generally dispatched within 1 business day. Larger orders or particularly busy periods may occasionally require additional processing time.

Once your order has been dispatched, you'll receive a shipping confirmation containing your tracking information. Use the tracking link in that email to follow your delivery.

Delivery times vary depending on your destination and the carrier service. Once your order has been dispatched, use the tracking link in your shipping confirmation for the latest delivery estimate.

Delivery time is separate from our order processing time, which is generally within 1 business day for in-stock orders.

We currently offer free Australia-wide shipping on orders over $50. For orders under $50, the available delivery options and charges are shown at checkout before you complete payment.

Yes. Local pickup is available from Wantirna, Victoria by appointment. Please wait until your order has been confirmed as ready before arranging collection.

International shipping may be available depending on the destination and order. Send us your country, delivery location, products and quantities and we'll check the available options and provide a shipping quote.

Yes. We accept change-of-mind returns within 30 days of delivery, provided the items are unused, uninstalled and in their original condition and packaging.

You're welcome to carefully open the packaging and inspect the products, but please take care not to scratch, mark, install or alter them. Products that have been installed, used, damaged or modified may not be eligible for a change-of-mind return.

For change-of-mind returns, you are responsible for the cost of returning the items to us. We recommend using a tracked delivery service and packaging the products carefully.

Once your return has been received and inspected, we'll refund the purchase price of eligible returned products to your original payment method. After we process the refund, your bank or payment provider may take additional time to show it in your account.

Please contact us before sending your return so we can provide the return instructions and address.

Yes. If you've selected the wrong size or would prefer another finish, eligible products can be returned within 30 days of delivery, provided they are unused, uninstalled and in their original condition and packaging.

The simplest option is generally to return the unwanted items for a refund and place a new order for the products you require.

For a change-of-mind return or exchange, you are responsible for the return postage and any applicable shipping costs for the new order.

If the handles haven't been installed or used, they may be returned within 30 days of delivery under our change-of-mind return conditions.

Before ordering a replacement, measure from the centre of one mounting hole to the centre of the other. This is the hole-centre measurement used for our handle sizes.

Please contact us as soon as possible with your order number, a brief description of the issue and clear photographs of the product and packaging where relevant.

We'll review the issue and arrange an appropriate solution. Please don't install a product if you notice that it is damaged or incorrect.

If you believe there is a fault, contact us with your order number, a description of the problem and photographs where possible. We'll assess the issue and work with you on the appropriate remedy.

Your consumer rights under Australian Consumer Law are separate from our voluntary 30-day change-of-mind policy.

For a change-of-mind return, including ordering the wrong size, finish or quantity, return postage is your responsibility.

If the return relates to a faulty, damaged or incorrect product, please contact us before arranging the return so we can advise you on the appropriate process.

Change-of-mind returns generally cannot be accepted once a handle or knob has been installed, used, damaged or altered.

We recommend checking the product, finish, size and hole-centre measurement before drilling or installation. This does not limit any rights you may have if the product is faulty.

Contact us before sending anything back. Include your order number, the products you'd like to return and the reason for the return. We'll confirm the next steps and provide the appropriate return instructions and address.

Solid brass means the main body of the hardware is brass throughout. Brass-plated hardware normally uses another base material with a thin brass or brass-coloured surface layer.

This means wear on solid brass does not expose a completely different base metal underneath in the same way that worn plating can.

Yes. Solid brass is a strong and durable material well suited to frequently used cabinet hardware. Actual lifespan depends on the product, installation, environment, finish and how the hardware is cared for.

Solid brass generally has a noticeably substantial weight compared with many hollow or lightweight alternatives. For cabinet handles, that weight often contributes to the solid, premium feel when the handle is used.

Brass does not form iron rust. However, that doesn't mean its appearance stays completely unchanged. Brass can tarnish and develop patina when exposed to air, moisture, skin oils and the surrounding environment.

Yes. Solid brass naturally changes with time and may develop patina or tarnish. How quickly this occurs depends on the particular finish, frequency of handling, moisture and environmental conditions. Humid and coastal environments may accelerate visible ageing.

Small variations can occur between individual pieces and production batches due to the material and finishing process. For larger projects where consistency is particularly important, we recommend ordering the required quantity together where practical.

Finish options vary between products. Always check the individual product page for the finishes available for that particular design.

Brushed brass has a softer, contemporary appearance with a directional brushed texture and restrained sheen. Antique brass has a darker, aged appearance intended to create more depth and traditional character.

Absolutely. Brass isn't limited to traditional cabinetry. Simple profiles and brushed finishes can work particularly well in contemporary kitchens, while antique finishes can create a warmer or more classic look.

Yes. Your cabinet hardware does not have to match the finish of your appliances exactly. The warmer tone of brass can provide contrast against stainless-steel appliances while still creating a cohesive kitchen.

No. They can coordinate without being identical. The important thing is to create an intentional relationship between finishes rather than introducing several unrelated metals without repetition.

There isn't one compulsory combination. Brass against black cabinetry creates strong contrast. Against white or neutral cabinetry, it can introduce warmth. Against timber, brass can complement the natural warmth and variation already present in the material.

A knob generally uses a single fixing point and provides a compact grip. A pull or cabinet handle usually spans two fixing points and provides a larger gripping area. There is no requirement to use only one type throughout a kitchen.

There is no single correct size for every cabinet. The best size depends on the drawer or door dimensions, the handle design and the proportions you want to create.

These dimensions normally refer to the hole centre: the distance from the centre of one mounting hole to the centre of the other. They do not refer to the overall length of the handle.

Usually, yes, if the new handle has exactly the same hole-centre measurement as the existing handle. Remove the old handle and measure from the centre of one screw hole to the centre of the other.

Yes. Mounting screws are included with our handles. The supplied screw length can vary depending on the product, so customers should check the individual product specification rather than assuming one screw length applies to every range.

If you require a different screw length, contact us or leave a note with your order where applicable.

The required screw length depends on the thickness of your cabinet door or drawer front and the particular handle design. The screw needs enough engagement to secure the handle without being excessively long or bottoming out inside the fixing.

If you're unsure, contact us with the product you're ordering and the thickness of your door or drawer front.

There is no universal measurement that works for every cabinet. Placement depends on whether you're working with drawers, base doors, overhead cabinets, tall doors, knobs or longer handles. Consistency across adjacent cabinetry is generally one of the most important considerations.

Measure carefully before drilling and check every dimension twice. For repeated installations, a cabinet-hardware jig or template can help maintain consistent hole positions across multiple drawers or doors. Before drilling, confirm the hole centre, orientation, handle position and screw length.

They can be used on bathroom cabinetry, but customers should expect the environment to influence the appearance of the brass. Higher humidity and regular moisture exposure can accelerate tarnishing and patina, so keeping the hardware clean and dry will help maintain its appearance.

Our products are primarily specified as cabinet hardware for applications such as kitchens, wardrobes, vanities and custom joinery. Do not assume that a cabinet handle is suitable as exterior architectural door hardware or for fire-rated door applications unless the individual product is specifically rated for that use.

Solid brass does not form iron rust, but coastal conditions can still affect its appearance. Salt, humidity and moisture may accelerate tarnishing and patina, so customers in exposed coastal environments should expect more visible natural ageing and should maintain the hardware accordingly.

For routine cleaning, use a soft, slightly damp cloth and dry the hardware afterwards. Avoid abrasive scourers and harsh chemical cleaners that could scratch or alter the finish.

Don't automatically use metal polish on every finish. A polish that is appropriate for exposed brass can change brushed, antique, coloured or otherwise finished surfaces. If you are unsure what treatment is suitable for your particular handle, contact us before using a polish or abrasive cleaner.

We welcome enquiries from cabinet makers, builders, designers and other trade professionals. For larger quantities or ongoing requirements, send us the products, finishes, sizes and approximate quantities you need and we'll discuss the available options.

Yes. If you're specifying hardware across a kitchen, renovation or larger joinery project, send us your requirements and we can help you work through suitable products, sizes and quantities.

Yes. Using different lengths from the same collection can help maintain a consistent design while giving different drawers and doors more appropriate proportions. You can also send us a photo or cabinetry dimensions if you need help choosing.

Yes. For larger orders, contact us with the product, finish, size and quantity required and we can confirm current availability.

Yes. Include the product names, finishes, sizes, quantities and delivery location so we have enough information to prepare an accurate response.