Shipping & Delivery

At Brass Handles, we take care in preparing and packing every order to ensure your hardware arrives safely and ready to install.

We are an Australian-based business, with orders dispatched from Melbourne, Victoria.

Order Processing

Orders are generally processed within 1–2 business days after payment has been received.

During busy periods, promotions or public holidays, processing times may be slightly longer. If there is any significant delay with your order, we'll contact you as soon as possible.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information where available.

Delivery within Australia

We offer delivery across Australia using trusted courier and postal services.

Delivery times can vary depending on your location, courier service and other factors outside our control. As a general guide:

Metro areas: approximately 2–5 business days
Regional areas: approximately 4–8 business days
Remote areas: delivery may take longer

Please note that these are estimated delivery times only and are not guaranteed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order.

From time to time, we may offer free or discounted shipping promotions. Any applicable offer will be displayed on our website or at checkout.

Tracking Your Order

Once your order has been dispatched, we will provide tracking information where available.

Please allow some time for the tracking information to become active after your order has been collected by the carrier.

If your tracking information hasn't updated for several business days, please contact us and we'll be happy to assist.

Local Pickup

Local pickup is available from our Wantirna, Victoria location by appointment.

If you select local pickup at checkout, please wait for confirmation from our team before coming to collect your order.

You will need to bring your order confirmation when collecting your purchase.

Pickup is by appointment only.

Delivery Issues

While we take great care when packing your order, occasionally a parcel may be delayed, damaged or lost during transit.

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos of the packaging
Photos of the damaged products

This will allow us to assess the issue and work with the delivery provider to resolve it as quickly as possible.

If your parcel appears to be delayed or missing, please contact us and we'll assist with the next steps.

Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order.

If an order has already been dispatched and the delivery address provided is incorrect, additional shipping charges may apply to redirect or resend the parcel.

Brass Handles cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied at checkout.