Shipping policy

Shipping Policy

Last updated: 30 September 2026

At Brass Handles, we aim to dispatch orders quickly and package our cabinet hardware carefully so it arrives in good condition.

This Shipping Policy explains how we process, dispatch and deliver orders placed through brasshandles.com.au.

Order Processing

Orders for in-stock products are generally dispatched within 1 business day after payment has been confirmed.

Orders placed on weekends or Victorian public holidays will generally be processed on the next business day.

During particularly busy periods, public holidays or circumstances outside our control, dispatch may take slightly longer.

If there is an unexpected delay affecting your order, we will contact you where reasonably possible.

Shipping Within Australia

We offer shipping Australia-wide.

Orders are generally sent using Australia Post or another suitable delivery service where appropriate.

Available shipping options and charges are shown at checkout based on factors such as:

delivery address
parcel size and weight
products ordered
selected shipping service

Shipping costs will be displayed before you complete your purchase.

Delivery Times

Delivery times provided at checkout or by the carrier are estimates only and begin after your order has been dispatched.

Actual delivery times may vary depending on:

your location
metropolitan, regional or remote delivery areas
carrier network delays
public holidays
severe weather
peak delivery periods
other circumstances outside our reasonable control

Brass Handles cannot guarantee a specific delivery date unless expressly agreed in writing.

Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking updates are provided by the delivery carrier and may take some time to appear after the parcel has been collected or lodged.

If your tracking has not updated for an extended period or you believe there may be a delivery issue, please contact us at brasshandles@outlook.com.au.

Delivery Address

Please check your delivery address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible. We will try to update the address where possible, but changes may not be possible once the order has been packed or dispatched.

If an order is returned to us because the address supplied was incorrect, incomplete or inaccessible, additional shipping charges may apply before the order is resent.

Authority to Leave and Signature on Delivery

Depending on the shipping service selected, Australia Post or another carrier may offer delivery options such as Authority to Leave or Signature on Delivery.

Where Authority to Leave is selected or permitted, the carrier may leave the parcel in a location they consider reasonably safe.

If you would prefer additional delivery security, we recommend choosing a tracked service with signature where that option is available.

Any delivery preferences requested directly through the carrier are subject to that carrier's terms and conditions.

Local Pickup

Local pickup may be available in Wantirna, Victoria, by appointment only.

Our exact pickup address is not published publicly.

Once your order is ready for collection, we will provide the pickup location and instructions directly to you.

Please wait until you receive confirmation that your order is ready before attending the pickup location.

Damaged Parcels

Please inspect your order as soon as reasonably possible after delivery.

If your parcel or products arrive damaged, please contact us at brasshandles@outlook.com.au and provide:

your order number
a description of the damage
photographs of the packaging
photographs of the affected products

Please keep the packaging until the issue has been reviewed, as the carrier may require photographs or other information when investigating a damaged shipment.

We will assess the issue and arrange an appropriate solution where applicable.

Missing or Delayed Parcels

If tracking shows an unusual delay or your parcel has not arrived within the carrier's expected delivery timeframe, please contact us.

We will assist with reviewing the tracking information and, where appropriate, lodge an enquiry with the delivery carrier.

Carrier investigations can take time, and we may need to wait for the carrier to complete its investigation before confirming the next step.

Incorrect or Incomplete Orders

If you receive the wrong product, size, finish or quantity, please contact us as soon as possible at brasshandles@outlook.com.au.

Please include your order number and photographs where helpful.

We will review the issue and arrange the appropriate remedy.

International Shipping

International shipping may be available by arrangement.

If you are located outside Australia, please contact us at brasshandles@outlook.com.au with:

your country
delivery address
products required
sizes
quantities

We can then confirm whether delivery is available and provide a shipping quote.

International customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country unless otherwise agreed.

International delivery times may also be affected by customs clearance and local delivery services.

Change-of-Mind Returns

Shipping costs associated with change-of-mind returns, including where the incorrect size, finish or quantity has been ordered, are generally the responsibility of the customer.

Original shipping charges are generally non-refundable for change-of-mind returns unless required by law.

Please refer to our Return and Refund Policy for full details.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot legally be excluded.