Returns and Exchanges

Yes. We accept change-of-mind returns within 30 days of delivery, provided the items are unused, uninstalled and in their original condition and packaging.

You're welcome to carefully open the packaging and inspect the products, but please take care not to scratch, mark, install or alter them. Products that have been installed, used, damaged or modified may not be eligible for a change-of-mind return.

For change-of-mind returns, you are responsible for the cost of returning the items to us. We recommend using a tracked delivery service and packaging the products carefully.

Once your return has been received and inspected, we'll refund the purchase price of eligible returned products to your original payment method. After we process the refund, your bank or payment provider may take additional time to show it in your account.

Please contact us before sending your return so we can provide the return instructions and address.

Yes. If you've selected the wrong size or would prefer another finish, eligible products can be returned within 30 days of delivery, provided they are unused, uninstalled and in their original condition and packaging.

The simplest option is generally to return the unwanted items for a refund and place a new order for the products you require.

For a change-of-mind return or exchange, you are responsible for the return postage and any applicable shipping costs for the new order.

If the handles haven't been installed or used, they may be returned within 30 days of delivery under our change-of-mind return conditions.

Before ordering a replacement, measure from the centre of one mounting hole to the centre of the other. This is the hole-centre measurement used for our handle sizes.

Please contact us as soon as possible with your order number, a brief description of the issue and clear photographs of the product and packaging where relevant.

We'll review the issue and arrange an appropriate solution. Please don't install a product if you notice that it is damaged or incorrect.

If you believe there is a fault, contact us with your order number, a description of the problem and photographs where possible. We'll assess the issue and work with you on the appropriate remedy.

Your consumer rights under Australian Consumer Law are separate from our voluntary 30-day change-of-mind policy.

For a change-of-mind return, including ordering the wrong size, finish or quantity, return postage is your responsibility.

If the return relates to a faulty, damaged or incorrect product, please contact us before arranging the return so we can advise you on the appropriate process.

Change-of-mind returns generally cannot be accepted once a handle or knob has been installed, used, damaged or altered.

We recommend checking the product, finish, size and hole-centre measurement before drilling or installation. This does not limit any rights you may have if the product is faulty.

Contact us before sending anything back. Include your order number, the products you'd like to return and the reason for the return. We'll confirm the next steps and provide the appropriate return instructions and address.